Payroll Alerts

When an Alert is Received

As an added security measure, administrators receive an alert in the Payroll Alert screen when an employee's record in this Paychex application does not match the data in the employee's online pay stub. This helps prevent unauthorized access of an employee's pay stub. The system withholds any pay stub with an alert from online viewing until the administrator resolves the conflict.

When an Alert Generates

An alert generates when one or more types of employee information (listed below) doesn't match the employee record in this Paychex application:

• Employee name on the online pay stub (for example, different surname due to marriage)

• Employee ID

• Employee social security number

• • Employee record cannot be found in this Paychex application

This situation occurs when an employee is added to the Preview payroll list before the payroll processes. When this happens, the pay stub arrives in this Paychex application before the new employee record does. The resulting alert automatically resolves when the Paychex Preview payroll system performs the next upload (payroll data update).

Resolving an Alert

1. Click administration | Notifications | Payroll Alerts.

2. Click Details in the Details column to view the alert. The system displays the Payroll Alert Details screen.

• • If the problem exists because of mismatched information, the system displays a listing of possible employee matches. Select the correct employee.

  • If the employee record does not exist in the system, the message at the top of the screen indicates the situation. It can take up to 48 hours for this Paychex application to receive the employee record.